The UK implemented personal distancing measures on the 16 th of March, 2020, and National Health Service (NHS) mental health care providers responded with extensive adoption of telemental health, including video calls and phone calls, to maintain service delivery in conditions of lockdown, and then subsequently with social distancing measures in place. Telehealth has been a primary approach internationally for maintaining health care during the COVID-19 pandemic. The views expressed are those of the authors and not necessarily those of the NIHR, the Department of Health and social care, or its arm’s length bodies or other government departmentsĬompeting interests: The authors have declared that no competing interests exist. If you wish to obtain access to this data, please contact the UCL ethics committee on and/or the corresponding author.įunding: This paper presents independent research commissioned and funded by the National Institute for Health Research (NIHR) Policy Research Programme, conducted by the NIHR Policy Research Unit (PRU) in Mental Health. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.ĭata Availability: Full transcriptions of the interviews analyzed in this study cannot be shared publicly to protect the privacy and anonymity of participants. Received: FebruAccepted: AugPublished: September 16, 2021Ĭopyright: © 2021 Vera San Juan et al. PLoS ONE 16(9):Įditor: Frédéric Denis, Centre Hospitalier Regional Universitaire de Tours, FRANCE (2021) Service user experiences and views regarding telemental health during the COVID-19 pandemic: A co-produced framework analysis. Citation: Vera San Juan N, Shah P, Schlief M, Appleton R, Nyikavaranda P, Birken M, et al.

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